Director, Head of Programme Design and Coaching
As an education officer in the British Army for 18 years before becoming a coach, I worked with soldiers and officers in a variety of leadership roles as well as working in multi-national operational environments and high-profile staff officer roles in the Ministry of Defence. Outside work I bring my desire to empower girls and young women to develop their confidence, adventurous spirit and full potential by volunteering with Girlguiding and am the District Commissioner for the guiding units in my community and leader for 14-18-year-old girls.
I bring warmth, vitality and attentiveness to all my clients helping them develop the knowledge, capabilities and mindsets to embrace and sustain positive change. My approach is supportive, challenging and intuitive. I help leaders create personal objectives and recognise the importance of authenticity, accountability and adaptability. I like to use creativity and the outdoors in my coaching and training to help create perspective, resilience and connection and I use approaches from NLP, behavioural psychology, neuroscience and a range of leadership tools.
Master Executive Coach with the Association of Coaching
Certified Systemic Team Coach with the Academy of Executive Coaching
Certified Transactional Analysis 101 practitioner
Accredited MBTI Step I and Step II practitioner
Total Strengths Deployment Inventory (SDI) practitioner and trainer to trainers.
MBA (Defence Administration) and MA Defence Studies
Graduate of the Joint Services Command and Staff College
Member of the Chartered Management Institute, the Association of Coaching and the European Mentoring and Coaching Council
I have designed, delivered and coached on a series of bespoke 9-month leadership development & coaching programmes for a NATO agency giving leaders personal awareness, interpersonal skills, tools, practice and confidence to sustain positive change in their leadership behaviours.
I designed a cultural change programme for 120 leaders and ‘change champions’ within a global IT organisation to encourage commitment and engagement to business transformation.
My roots in Army education have focused on leadership development throughout my career, whether designing and delivering training for leaders’ promotion programmes (including accreditation with CMI and ILM from QCF Levels 2 to 7 for the 3 branches of the Armed Forces), practical resilience and confidence development for leaders of all levels or mentor and coaching support for individuals.
I have over 600 coaching hours and coach leaders across various levels. Leaders I have worked with:
want to become more effective leading high performing teams and organisations and be able to provide greater inspiration and motivation to their people
want to be able to manage poor performance
are dealing with pressure and complexity at work and are finding that this is having an impact on their wider life
wish to create the most effective start to the new role they have just stepped into
feel that they are ready to take the next step to advance their career
have always been successful but some reason now feel blocked
want to increase their presence and impact and raise their profile in the organisation
Outside the leadership world I also provide, return to work coaching, career change and career start coaching for individuals, graduates and school leavers.
I have coached a range of functional teams using a systemic team coaching approach that help teams explore issues through a series of lenses: self, team, organisation and the wider world. Recent examples include:
A Financial Director with her two branch chiefs over a four-month period who were struggling with an issue of trust and differences in leadership styles.
A new HR director and his senior management team of 6 to unravel a confusion of roles, responsibilities, tasking mechanisms and interpersonal friction.
I have run many team development and team building programmes to help teams to build trust, connection and values alignment, and to help teams transition through wider cultural change initiatives. Both independently and as part of wider development programmes, I have run dynamic and mentally and physically challenging outdoor coaching programmes with teams in forests and mountains including programmes in the Pyrenees.
My sector knowledge
o Oil & Gas
o Local Government o Aerospace & Defence
o Technology & Digital
o 3rd Sector
What people say about me
‘Truly first-class! Very positive rapport and comfortable engagement throughout every coaching session. I felt very 'at ease' in her company. As this was my first experience with one-on-one coaching, I was not sure how I would react in such a situation but through Jacqui's relaxed yet well-organized sessions, every encounter was highly informative and revealing in terms of my own reflections and personal realisations. Every session was packed with rich dialogue and dynamic exchanges. The time always passed incredibly quickly, and I was often emotionally quite tired after we had finished. I learned a great deal about the 'art' of coaching from Jacqui and am already using many of the tips and techniques in my own day to day management activities. Huge thanks Jacqui - you have a gift!’
Service Line Chief, Intelligence & Surveillance, NATO Agency
Jacqui’s coaching has been a major factor in my development as a leader over the past twelve months. Leadership theories and challenging work experiences are important: but Jacqui’s coaching encouraged me to look into a mirror and question how my underlying values, beliefs and assumptions were driving my leadership behaviours – for better and for worse. Jacqui doesn’t focus on the answers: rather she asks the questions that allowed me to realise the answers from within. I would recommend her to any leader wanting to move to the next level.
Service Line Chief, Command and Control Systems, NATO Agency
‘Focusing on myself helped me gain perspective at a time when I was feeling stressed and overburdened. I was able to gain clarity of perspective and realise strengths that I never thought I had. I have been able to address head on challenging relationships in my team and develop solutions of benefit to all. I feel my team are now more engaged and it feels like a happier place to work’.
Airport Station Manager, Global Petroleum Company