Leadership Exploration and Development (LEAD programme)
Requirement
Following the introduction of a new management tier of ‘business managers’ within an Operational Call Centre, there was a requirement to upskill the management capabilities of the new managers and establish a strong networked team.
SOLUTION
A 6-month programme of 3 modules and 2 team coaching sessions. The programme was endorsed by senior management with a high-profile launch and ‘graduation’. Development focus was on understanding self, personal efficacy, management styles, confidence, leading teams, delegation, time management & prioritisation, effective communication.
Feedback
‘I can honestly say this is one of the best courses I have ever been on’.
The programme has massively changed how I work. My colleagues and managers have noticed that I am learning and developing myself, and the people around me’.